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 1. | Do I have to get more than one estimate for my vehicle repairs? | | | How many times have you been told to get 3 repair estimates and they send you to the cheapest of the three to have your vehicle repaired, but when you get it back, you find out you got what you paid for - a cheaper repair job? Well, the law is on your side. According to California Motorist Bill of Rights, you neen only get ONE estimate from a repair facility of YOUR choice. You have the right to choose a shop and authorize the repairs. And, if the accident is the responsibility of the other party, you are entitled to a rental car while your vehicle is being repaired. The cost for the rental car is to be paid by the other party or their insurance company. | | 2. | Do I have to use a shop from insurance list of approved shops? | | | No, you don't. A lot of the shops on SOME insurance companies lists have agreed to concessions in order to be on the so called LIST of approved shops. The best shops are usually not on THOSE insurance companies lists because they won't cut corners, and legally you can choose any shop you want to repair your vehicle. | | 3. | Do I have to choose the shop that wrote the lowest estimate? | | | No way. Never go with the lowest estimate. The reason your insurance company or responsible party wants the lowest estimate is to try to save money, but you have to ask yourself this question, what did they miss of leave off to make the estimate lower. Many shops write low estimates on purpose to get work in the door then turn in a large supplement bill to you and your insurance company. | | 4. | Do I have to use the shop my insurance company is sending me to? | | | No, you don't. This is called steering. This means that your insurance company is trying to dictate where you are to have your vehicle repaired. In many states, including California, this is illegal. Your insurance company can't tell you where to take your vehicle, this is your decision to choose the shop you want to do the repairs. | | 5. | Is my insurance company looking out for my best interest? | | | Don't bet on it! Please note, not all insurance companies are created equal. Many insurance companies are looking out for their own interests rather than your's. The cheaper the repair is, the more money they save. Many insurance companies care less if you have your vehicle repaired right, as long as you aren't complaining about it to them. There are a lot of insurance companies getting sued right now for trying to rip off their customers and cut corners on repairs. | | 6. | Can I get a safe and proper repair if I go back to the car dealer where I bought my vehicle? | | | If you have damaged your shoes you wouldn't go to the store that sold you these shoes, would you? Obviously, you'd go to a shoe repairman, that specializes is nothing, but shoe repairs. Specialization is the key for excellent service and quality of the product. Many people think that if they own a Chevrolet, Honda, Toyota or whatever, they should go to the car dealership for repairs. If you do, this could be a big mistake... Car dealerships specialize in selling cars, that's what they do best. Car dealership's body shops are a sideline, not a specialty. Many dealerships don't even have body shops. In this case they will send you to their 'approved' body shop and get a kickback for the referral. One can only imagine how will this body shop recover this kickback... We specialize in one thing - collision repair. We'll put our quality work and customer service against anyone, especially a car dealership's body shop work! |
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